We restore water damage (leaks, burst pipes, appliance failures, flooding), fire and smoke damage, mold growth, storm and wind damage, sewage backups, biohazard/trauma scenes, and we manage demolition, drying, contents cleaning/pack-outs, and full reconstruction—all under one roof for homes and businesses in Johnson City, Kingsport, Bristol, and surrounding East Tennessee.

Yes. We document the loss, communicate with your adjuster, provide estimates, and can bill the carrier directly where permitted. You always choose your restoration contractor. You are not required to use the restoration company your insurance company suggests.

Both. We restore structures (framing, drywall, roofs, floors, mechanicals) and contents (furniture, clothing, electronics, art, documents). When needed, we perform a contents pack-out: inventory, carefully pack, transport, and clean/deodorize items at a secure facility, then return them after repairs.

A pack-out safely removes and catalogs salvageable belongings from affected areas so structural drying and repairs can proceed. Contents are cleaned (e.g., smoke/soot removal, deodorization, soft-goods laundering, electronics treatment) and stored until your property is ready. It’s common after fires, major water losses, and mold remediation.

For water, fire, storm, and bio incidents, call (423) 610-0500—rapid response matters. We prioritize stopping the source, securing the property, extracting water, and beginning structural drying to reduce secondary damage and mold risk.

Typical steps: emergency response and source control → damage assessment and moisture mapping → water extraction → removal of unsalvageable materials → professional drying (air movers/dehumidifiers) → antimicrobial cleaning → verification with meters → repairs/reconstruction.

Yes. Visible mold indicates a moisture problem; professional containment, air filtration, removal of impacted materials, cleaning, and drying are required to address the root cause and protect indoor air quality. Coverage varies—sudden/accidental water events may be covered, while long-term leaks/deferred maintenance often are not.

We follow the IICRC (ANSI/IICRC) Standards that represent the industry’s accepted “standard of care” for inspection, cleaning, and restoration.

Coverage depends on policy terms and cause of loss (e.g., burst pipe vs. long-term seepage). Many agents advise opening a claim when the loss significantly exceeds your deductible; when in doubt, call your agent for guidance—we’ll provide photos, moisture readings, and an estimate to help inform that decision.

We can outline scope and estimated costs and share documentation so you can consult your agent. Ultimately, the decision to file is yours. (Pro tip: photograph affected areas early and avoid discarding items until documented.)

Stay safe (watch for electrical hazards), stop the source if possible, move valuables out of standing water, and call us. Avoid DIY demolition; improper removal spreads contamination and complicates insurance documentation.

Most projects dry in 3–5 days with professional equipment, depending on materials, temperature, and saturation levels. Some assemblies (hardwood, plaster, subfloors) can take longer; we monitor daily with meters and adjust until dry goals are reached.

Yes. We use source removal (HEPA vacuuming, alkaline/enzymatic cleaning), thermal/ozone/ hydroxyl deodorization, and HVAC cleaning as needed. Porous items are assessed for salvageability and either restored or documented for replacement.

Absolutely—tarping/board-ups, water extraction from roof or window intrusions, debris removal, structural drying, and repairs/reconstruction. We also coordinate with insurers on scope.

We provide certified biohazard cleanup, including sewage backups (Category 3 water), trauma scenes, and sanitization—using proper PPE, containment, and disposal protocols—followed by repair of affected building materials.

Yes—retail, offices, medical, multifamily, warehouses, and industrial facilities. We scale labor/equipment, coordinate with facility managers, and stage work to minimize downtime and business interruption. Documenting damages is an important part of the process as well. Check out the blog below with best practices for documenting damages and filing claims with your insurance provider. 

Yes. CareFree provides one-team continuity from mitigation through permits, reconstruction, and final walk-through, streamlining schedules and communication.

Yes. During pack-outs we create itemized inventories with photos and condition notes to support cleaning/restoration decisions or replacement requests with your adjuster.

We evaluate safety, contamination category, porosity, damage severity, and cost-effectiveness, referencing industry standards and insurer guidelines. Salvageable items are cleaned, dried, and deodorized; non-restorable items are documented for claim purposes.

For emergency services (water extraction, drying, board-ups), no mitigation should begin immediately to prevent further loss. We’ll coordinate with your carrier and keep them updated on scope and pricing.

We set up containment, negative air where needed, protect unaffected areas, and maintain jobsite cleanliness. Daily moisture logs and progress updates keep you and your adjuster informed.

We serve Johnson City, Kingsport, Bristol, Elizabethton, Greeneville, Piney Flats, Blountville, and the surrounding Tri-Cities Area. We are available 24/7 for emergency services, too, so call any time at (423) 610-0500. Check out our Service Area page to view the communities and towns we serve in East Tennessee.